Solutions

Business analytics for service businesses

A service business sells time, so profitability comes down to how many hours are billed and at what rate. These reports show that by client, by project and by person.

Pricing and plans
Accounting vs analytics
Accounting

A service business sells time, so profitability comes down to two things: how many hours become an invoice, and at what rate. The two numbers are rarely seen together — the hours live in the time-recording system, the revenue in the accounts.

Contract valuesHours spentDiscountsWork done free of charge = a single number?
Business analytics

Joined up, project margin stops being a matter of instinct. The analytics show which projects look good on paper and lose money in hours, and which clients absorb a disproportionate amount of attention.

Rivilė / FinvaldaTime recording
Joined up overnight Project margin measured in hours, not in contract value

The figures worth watching

Project profitability

Contract value against the hours actually spent. Projects that look healthy often turn out to be loss-making once every hour is counted.

Billable hours ratio

How much working time actually becomes an invoice. It is the one figure that explains almost all of a service firm's profitability.

Staff utilisation

Who is overloaded and who has capacity, week by week rather than by feel. It lets you hire before the crunch rather than after it.

Average hourly rate

The real one, not the rate card: contract value divided by hours. Discounts and work done for free erode it quietly.

Customer profitability

A client who constantly asks for small fixes can cost more than they bring in. Hours by client makes that visible.

Recurring revenue

How much of the revenue comes from ongoing contracts and how much from one-off work. That ratio decides how predictable the business is.

How it looks in the report

Business analytics for service businesses — Power BI ataskaitos pavyzdys
A sample report using demonstration data.
How to read the report
01

KPI cards

On the left: average project profitability, the billable share of hours, staff utilisation and the average hourly rate. Together they answer whether the firm is running efficiently, before you look at any individual project.

02

The projects table

The project table sorts by margin, so loss-making work is visible immediately — alongside the hours that made it so. The utilisation view next to it shows who is overloaded and who has capacity.

03

The trends row

The bottom row tracks trends: the billable share of hours, the actual hourly rate against the rate card, and the share of recurring revenue. A rate that is quietly falling almost always means discounts or work done for free.

Where the data comes from

  • the accounting system
  • the time-recording system
  • a CRM or project management tool
  • the contract list with end dates
Read access The connection is read-only — the reports read your data, change nothing, and never write back to your systems.

What people usually notice first

  1. 1 What usually emerges first is that the billable share of hours is lower than assumed — the gap between the planned figure and the real one is typically ten points or more.
  2. 2 The second common finding is a few clients who absorb a disproportionate amount of time. Usually they are long-standing ones, where a habit has formed of doing work without billing for it.
Analitika360 client stories

Data that helps you decide

See how companies like yours put Analitika360 reports to work in Power BI.

We took the standard R-Keeper report package and they tailored it to us on top of that. It all just works.
TB
Tomas B.restaurant owner
Twenty ready-made reports — we didn't have to work out what to ask for. Our Finvalda data is finally something you can look at. Recommended.
IM
Ingrida M.accountant
What we liked was that Analitika360 already had a 20-report package for Rivilė users — we didn't have to work out our requirements from scratch. We were up and running quickly, and later they adapted several reports to the specifics of our production. It saved us both time and money.
MK
Marius K.finance director
We are a group of companies running Rivilė, and consolidated reporting was always a headache. Analitika360 started from the standard 20-report package and then fitted it to our group structure — we now see everything in one Power BI model, and it refreshes itself.
GJ
Giedrė Jankauskaitėfinancial accountant
We run six restaurants on R-Keeper and had long been looking for a way to compare results across sites. The standard 20-report package covered most of what we needed, and reports specific to our group were added later.
Andrius Š.director of a restaurant group
We came to them on a recommendation, and the ready-made 20-report standard for Finvalda users was a pleasant surprise straight away. Management now gets a clear financial picture every Monday, and I no longer spend days exporting data into Excel.
RP
Rasa Petrauskienėhead of accounting
We use Rivilė, but we never had time to build reports from scratch. The 20-report package was exactly what we needed — we had it running within a week.
VP
Vaidas P.retail chain manager
We have four cafés on R-Keeper and for a long time we ran them on gut feel. The Analitika360 reports showed us things we had simply never noticed. We now decide on the numbers rather than on guesswork.
LK
Laura Kazlauskienėfinance director of a café group

Where to start

Most people start with a ready-built report set, which connects to your accounting system within a few days, and add the industry-specific reports as a second stage. Describe your situation and we will tell you what would work best in your case.

Report examples